Front Office Supervisor

London Heathrow Marriott Hotel, Bath Road, Hayes, UB3 5AN

Full-time | Shift work including weekends and holidays

About the Role:

We’re looking for a passionate and service-driven Guest Experience Supervisor to join our Front Office team at the London Heathrow Marriott. In this role, you’ll lead by example, ensuring every guest receives a warm welcome and a seamless stay. If you thrive in a fast-paced environment and love creating memorable guest experiences, we’d love to hear from you.

What You’ll Do:

• Supervise daily front desk operations including check-ins, check-outs, and guest queries.
• Support and coach the front office team to deliver exceptional service.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with departments like Housekeeping, F&B, and Maintenance to meet guest needs.
• Ensure compliance with Marriott brand standards and health & safety procedures.
• Use systems like Opera and Marriott Bonvoy to manage bookings and guest profiles.

What We’re Looking For:

• Previous experience in a front office or guest services role (supervisory experience preferred).
• Excellent communication and leadership skills.
• A proactive, guest-first attitude with strong problem-solving abilities.
• Familiarity with hotel systems (Opera or similar) is a plus.
• Flexibility to work a variety of shifts, including weekends and bank holidays.

Why Join Us:

• Competitive salary and benefits
• Marriott employee discounts worldwide
• Training and development opportunities
• A supportive and inclusive team culture