General Manager

Incipio curates beautiful spaces with vibrant atmospheres for great times.

Lead the Pack at our new premium opening!

We are seeking an outstanding General Manager with a love for elevated dining experiences in stunning surroundings who loves catering for a range of guests from destination diners, business lunches and large groups looking for a party.

A vibrant, buzzing Japanese restaurant and rooftop cocktail bar, this dynamic venue channels the electric energy of Tokyo after dark. Inspired by the moody allure of Japanese Noir cinema, it blends shadowy intrigue with neon-lit vibrancy, offering a fresh and modern take on Japanese cuisine and culture in West London. The menu reimagines classic dishes with bold flavours and innovative techniques, while expertly crafted cocktails pay homage to Japan’s drinking culture. Whether indulging in exquisite sashimi or sipping highballs under the city skyline, guests are immersed in an atmosphere where tradition meets the avant-garde, and every night feels cinematic.

Split across two stunning floors, with an exquisite Private Dining Room offering breathtaking views over West London, Wolves of Tokyo is a world of dynamic, immersive experiences. We are searching for an inspiring leader to embody this vibrant brand, guiding their team on an unforgettable journey while crafting a service that is as thrilling as it is refined—elevated, electrifying, and endlessly engaging.

The Role:

As General Manager, you’ll be at the forefront of our success, driving operational and commercial  excellence, leading a passionate team, and ensuring every guest leaves with a story to tell.

Our General Managers are pro-active, engaging and accountable leaders in their businesses. Taking full ownership for the daily running and forward planning of their venues, people and P&L’s.

They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and commerciality in every aspect of their business. 

 

We Expect You To:

Lead a large team in a fast-paced, premium venue, ensuring smooth and structured operations.

Take full ownership – financials, people, compliance, and guest experience are yours to drive.

Be disruptive – challenge the norm, ask questions, and push boundaries.

Develop and empower your management team to lead with structure, confidence, and independence.

Obsess over service standards – delivering nothing short of excellence.

Coach, mentor, and inspire – with a big heart and a focus on people development.

Be commercially courageous – making calculated decisions that drive success.

Ensure safety – of your guests, your team, and your venue at all times.

Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices.

Adapt and evolve – embrace challenges and thrive in a changing environment.

Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.

Who You’ll Be:

A Proven leader with at least 2 years’ experience as a General Manager in a food led, fast paced, premium venue.

Someone with strong business acumen – confident in managing financials, budgets, and targets.

Experience in ensuring full compliance with Health & Safety, Food Safety, and legal & licensing requirements, maintaining the highest standards across all areas of the business.

A people-first mentality – you care deeply about your team’s growth and well-being, championing an inclusive culture.

Energy, passion, and resilience – you lead by example and thrive under pressure.

A structured mindset – setting clear expectations and empowering your team.

Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the company’s success.

Curiosity and courage – always questioning, improving, and innovating.

Knowledge of Japanese culture, dining and sake desirable.

 

Benefits & Best Bits

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Huge bonus potential

Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio 

Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

Bonus capacity paid annually

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink in all our venues

Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!