Reservations & Groups Executive

What you will be doing:

Ensure all customer requests and enquiries are dealt with in an efficient and business-like manner

Provide clients with accurate written proposals and confirmations

Provide administrative support to the Commercial Manager.

Handle incoming calls and emails with regards to groups and reservations

Deal with rooming lists & all correspondence relating to group and reservations.

Follow the customer complaints process, ensuring the Management team are advised

Always provide the highest level of customer service

To co-operate and communicate with colleagues to ensure effective department teamwork

To attend any meetings, training sessions or courses that may be beneficial to you and your development

Accurate profit and revenue capture, through correct pricing, posting and invoicing