Sales and Marketing Coordinator

At The Store, Oxford, we don’t just offer jobs—we offer careers that inspire! We’re passionate about delivering exceptional guest experiences, and we’re looking for a warm, proactive, and service-driven professional to help us continue raising the bar.

Our growing team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed lifestyle luxury hotel experience to the city of Oxford.

• Provide administrative support across Sales, Events, Marketing, and PR.
• Maintain and update data in Amadeus Salesforce (Delphi) and Opera Cloud, ensuring accuracy and compliance 
• Coordinate requests, assist with reservations, and compile daily, weekly, and month-end reports.
• Support preparation of annual budgets, marketing plans, and sales goals.
• Assist with data-driven decisions by contributing to trend analysis and group evaluations.
• Support commercial initiatives across departments to ensure a seamless and aligned approach.
• Support with the updating of the hotel’s website, social media, and CRM system.
• Assist with email newsletters, marketing campaigns, and collateral distribution.
• Assist with the planning of media visits/influencer stays/FAM trips.
• Monitor digital marketing performance, PR coverage, and competitor analysis.

• Proactive, organised, and collaborative mindset with a passion for service excellence.
• Exceptional attention to detail and ability to manage multiple priorities with efficience
• Excellent communication skills and a high level of professionalism.
• A genuine interest in commercial strategy, data, and luxury hospitality.
• Ability to thrive in a fast-paced environment.
• Experience in marketing, sales, or digital media
• Ideally possess working knowledge of Amadeus Salesforce (Delphi), Opera PMS, and Microsoft Office Suite. 

Benefits

• Delicious meals on duty 11am and 5pm 
• 28 days of annual leave inclusive of bank holidays
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people        
• £27,500 per annum
• Royal Cars taxis 50% discount to and from work 
• Refer a Friend Scheme receive £250 for the referral (£500 if you refer chefs) 
• Review bonus £25 per mention 
• Access to Wagestream 
• 25% off treatments in our spa and 50% off products 
• Discount on rooms and food and beverage 
• Hospitality Rewards: access to health and wellbeing benefits, online GP, Health Heros mental health support, and high street discounts, 35% off gyms all over the uk and 50% off at nationwide cinemas 
• Opportunities to win raffle prizes 
• Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!  
• Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments! 
• Team Awards 
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action. 
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

 We’ve got 4 Brand Pillars that will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together. 

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.