Guest Experience Expert (Reception)

Delta Hotels by Marriott Edinburgh are on the look-out for a Guest Experience Expert to join our team!

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

Main Responsibilities:

• Using our company standard to anticipate and deliver on guests needs
• Confident and professional engagement with guests at all times
• Ensuring every process involved in check-in and check-out are completed
• Processing all payments types including room charges, cash and debit/credit
• Communicate between departments appropriately on specific guest requests
• Providing helpful information and recommendations to our guests

Some of our benefits:

• Discounted room rates for you, as well as your friends & family worldwide.
• Discount on food & beverage at Marriott hotels worldwide.
• Benefit hub providing discount for many big names.
• Personalised training and development opportunities.
• Free car parking
• Wellness programmes
• Free meals on duty
• Free use of the Leisure Club
• Opportunity to earn more through company incentives
• Retention and long service rewards.
• Many more!

The Person:

The opportunities for development are endless but we’re looking for people who are:

• Passionate and Driven
• Eager to Learn
• Professional

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.