Deputy General Manager

Title: Deputy General Manager

Location: Liverpool Street/Shoreditch, London

Salary: up to £40K

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Deputy General Manager who motivates their team to exceed expectations at every turn. We believe eating and drinking in good company is one of life’s greatest pleasures. To set the scene for truly memorable meals, we look after guests without fuss and go of our way to provide exceptional service, every time.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Deputy General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

As the Deputy General Manager

We are seeking a dynamic Deputy General Manager to support the General Manager in all aspects of day-to-day operations at a high-profile legal client site. This hands-on leadership role requires strong financial acumen, excellent organisational skills, and experience managing large, diverse teams.

Working closely with the senior operations team, a talented brigade of chefs, and a target-driven front-of-house team, the DGM will help deliver flawless service and exceptional food and drink experiences.

The ideal candidate will be confident, commercially aware, and capable of maintaining exceptional standards within a fast-paced, client-focused environment. They will build strong relationships with clients, understand briefs clearly, and execute every detail with consistency, quality, and a human touch.

Key Responsibilities:

• Support the General Manager in all aspects of day-to-day operations, acting as second-in-command and stepping up in their absence.

• Uphold full compliance with all relevant legislation and company policies, including but not limited to: the Food Safety Act, Health and Safety at Work Act, COSHH, and GDPR.

• Deliver and monitor comprehensive staff training to maintain high standards of service and operational excellence, including casual and agency workers.

• Work collaboratively with chefs and service leads to ensure flawless delivery of food and drink, maintaining exceptional service standards throughout.

• Build and maintain strong client relationships, understanding briefs and executing them to the highest standard with care and precision.

• Support commercial performance by contributing to sales growth, budget management, and cost control in line with business targets.

• Develop and maintain a positive team culture that encourages accountability, innovation, and continuous improvement.

• You thrive on getting the best out of people and maximising commercial opportunities
• You draw satisfaction from managing, training and supporting a team
• You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
• Have experience in a similar role, ideally in contract catering or hospitality
• Good understanding of report writing and financial management.
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate your analytical approach to problem solving
• Have the ability to display a real passion for food and customer service

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. 

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.