Night Manager

Night Manager

Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of individually styled bedrooms, a modern conference centre, The Brasserie restaurant and bar, and the Wren’s Club spa and fitness centre. The perfect riverside location is just steps from Windsor Castle, and is popular for tourists as well as visitors for meetings and events.

Our Nights team are integral in ensuring the smooth and efficient running of the hotel and that our guests are safe and secure during the night.

Being in a customer facing role means you’ll be a confident and well-presented individual with a warm way with people. As Night Manager your hours of work will be 10:30pm - 7am.

Why join us at the Wren?

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who'll bring their own style to every experience and put our guests at the heart of everything they do.

As part of the Wren's team, you'll enjoy a range of benefits, including:

• Wagestream – flexible access to your earned salary & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As our Night Manager you’ll have...

• Previous Reception experience in a 4* hotel, including experience at Manager level
• Knowledge of night audit procedures with a working knowledge of PMS systems Opera & Micros.
• Good organisation skills and the ability to multitask, ensuring attention to detail at all times.
• Self-Motivation with the ability to lead, motivate, and influence others, and be good team player.
• Excellent communication and interpersonal skills with good spoken and written English.

What will you be doing as our Night Manager?

• Being the point of contact for guests throughout the night ensuring that they receive excellent customer service at all times.
• Completing the night Reception and night audit function ensuring all charges for services are correctly billed and all necessary reports are generated.
• Overseeing security of the building between 10:30pm and 7am
• Supervising the Night Porter and other staff on duty in the late evening/early morning hours.
• Ensuring that all fire and safety procedures are followed implicitly at all times
• Being aware of room availability at the hotel and to maximise revenues through effective selling of the hotel bedrooms and services
• Ensuring smooth handover with the Duty Manager and the Front of House team.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.