Room Attendant

£12.21per hour

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for dedicated and detail-focused Room Attendants to join our opening team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a Room Attendant, you’ll play a vital part in delivering exceptional guest experiences through immaculate rooms and thoughtful touches. You’ll ensure our lodges are clean, comfortable, and beautifully presented – creating a memorable stay for every guest.

Responsibilities:

• Clean and prepare all lodges to the highest luxury standards
• Replenish amenities and linen with care and attention to detail
• Report maintenance issues promptly
• Support laundry and housekeeping operations where needed
• Work with pride and professionalism in a fast-paced environment
• Ensure all health, hygiene, and safety procedures are followed

What We’re Looking For:

• Strong attention to detail and pride in your work
• A friendly and team-focused attitude
• The ability to work shifts, including weekends and holidays
• Previous housekeeping experience in hotels or luxury settings is a plus – but not essential
• A passion for high standards and guest satisfaction

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. 
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.