Luggage Porter/Car Jockey

Concierge - The Grand, York

Contract: Part time
Salary: 12.35

Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow.

Job Description

The Luggage Porter/Car Jockey role at The Grand, York is focused on ensuring a seamless and exceptional guest experience from the moment of arrival to departure. This role plays a key part in guest service by managing their luggage, assisting with their vehicles, and providing general assistance to enhance their stay. Key responsibilities for your role will be:

Guest Arrival and Departure Assistance:

-Greet guests warmly upon their arrival and departure, creating a positive first and last impression.
-Assist guests with unloading and loading luggage from their vehicles.
-Escort guests to their rooms while carrying or managing their luggage, ensuring a smooth and courteous service.
-Offer information about the hotel’s facilities, services, and any local amenities or attractions that may be of interest.

Vehicle Management:

-Safely park and retrieve guest vehicles upon request, ensuring secure handling of their vehicles.
-Assist with valet parking duties, providing a professional and efficient service.
-Ensure that guest vehicles are parked in designated areas and comply with hotel policies.

Luggage and Storage Management:

-Transport guest luggage to and from rooms efficiently and carefully.
-Assist with storing luggage securely in designated areas for guests who are checking in early or departing later than checkout.
-Ensure that all luggage is handled and transported with care to avoid any damages.

Concierge Support:

-Provide general assistance to guests, including giving directions or information about the local area, restaurants, or attractions.
-Offer support with special requests, such as arranging transportation, making recommendations, or providing local knowledge.

Health and Safety:

-Ensure that all health and safety regulations are followed when handling luggage and vehicles.
-Be familiar with hotel safety protocols and emergency procedures, ensuring guest safety at all times.

Collaboration with Other Departments:

-Work closely with front office and concierge teams to ensure smooth operations and deliver a consistent level of service.
-Communicate guest needs to other departments where necessary to ensure requests are met promptly.

Maintaining Standards:

-Ensure high standards of cleanliness and presentation in areas where luggage is stored and where guest vehicles are parked.
-Uphold the hotel's quality service standards to ensure guest satisfaction at all times.

What We Offer

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Fully funded and supported Apprenticeship programmes up to level 7
• Supervisory and Management development training programmes, Ignite and Inspire.
• Splendid Family discounts across our group - on accommodation, food and drink.
• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
• Discounted local NCP car parking and discount off local First bus travel.
• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
• Monthly pay day treats and an annual ‘Thank You’ week – full of treats and activities.
• We celebrate our diverse workforce with awareness days and diversity lunches.
• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
• Company Pension salary sacrifice scheme.
• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
• Fully funded and supported ESOL classes (English for Speakers of Other Languages)
• 12 Mental Health First Aiders onsite to provide signposting and initial support.
• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
• No split shifts, 2 days off together.
• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.

About Us

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.

Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Role in our Family

Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive. As a Luggage Porter/Car Jocky, key to your role will be:

-Strong customer service orientation with a friendly and welcoming demeanor.
-Excellent communication skills to interact with guests and provide assistance.
-Physical fitness, as the role requires handling luggage and walking or standing for extended periods.
-A valid driving license and the ability to drive both automatic and manual vehicles.
-Good knowledge of the local area to provide concierge-like services when needed.
-Attention to detail and professionalism in handling guest vehicles and personal belongings.

What Happens Next

Does the Luggage Porter/Car Jockey role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.