Housekeeping Supervisor

Troo Hospitality

12.71 p/h

Location Description

Located at The Reserve,Chester Zoo.

Job Description

Position Overview
A new and exciting 51 luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Housekeeping Supervisor to join the team.
Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines worldclass amenities with a unique sense of adventure and tranquillity.

The Role
As the Housekeeping Supervisor, you will play a key part of delivering the highest standards of cleanliness and presentation across our stunning new property. You’ll support the housekeeping team by overseeing the daily operations and ensuring all lodges, and public areas meet the luxury standards of the property.

Responsibilities:
• Supervising daily housekeeping operations across The Reserve
• Conducting room and area checks to maintain high cleanliness standards
• Supporting and mentoring a housekeeping team, leading by example
• Coordinating rotas and daily task allocations
• Supporting in managing inventory levels for cleaning supplies and linen
• Reporting maintenance issues and working closely with other departments
• Helping to deliver a seamless, luxury guest experience from check-in to check-out

What We’re Looking For:
• Previous experience in a similar supervisory housekeeping role
• A keen eye for detail and pride in high standards
• Excellent organisational and communication skills
• A team player with a hands-on, can-do attitude
• Flexible and reliable with a positive presence

The Reserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Troo Benefits

Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Team Member pass so you can visit the zoo during your time off.
An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.