Spa Receptionist

Champneys City Spa St Albans

Contract: Part Time
Salary: up to £12.21 per hour

32 hours per week

Role Objective

We are seeking a friendly, organised, and professional Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.
Some Responsibilities include

• Greet clients warmly upon arrival and ensure a welcoming environment
• Schedule, confirm, and manage appointments using salon booking software
• Answer phone calls and respond to inquiries about services, prices, and availability
• Process payments and handle cash, card, and digital transactions accurately
• Maintain cleanliness and organization of the reception area
• Upsell salon products and services where appropriate
• Coordinate client flow with stylists and service providers
• Handle client feedback professionally and escalate issues to the manager if needed
• Perform light administrative tasks such as data entry, inventory tracking, and filing

Previous experience in a receptionist or customer service role (salon/spa experience is a plus)

Strong communication and interpersonal skills

Availability to work evenings and weekends.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Access to Learning & Development aimed at job satisfaction and career advancement
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Professional Uniform