Deputy Hospitality Manager

Location: Haileybury School, Hailey Lane, Hertford
Rate of pay: £30,000 per annum
Hours: 40 hours per week (5 over 7 days)
Weeks: 52 weeks

As a Deputy Manager you will receive the following industry leading benefits:

Benefits:

• 28 days holiday 
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

Holroyd Howe are looking for a Deputy Hospitality Manager to join the team at the Haileybury Collage. 

As a Deputy Hospitality Manager you will be a key leader in the organisation, you will be responsible for overseeing day to day operations, driving business growth and ensuring the overall success of your team and on site Cafe Bar and Restaurant. You will have proven track record in strategic leadership and establishing a positive, nurturing, and inclusive working environment for your team.

The Deputy Hospitality Manager will be supporting the GM in overseeing events  Restaurant by creating and maintaining standards while driving sales and building relationship with the client.

• Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - Oversee the flow of events and on site Cafe Bar and Restaurant, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels working closely with the back of house and manager on site.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

• A strong background in large scale hospitality events, banquets and sit down dinners
• Excellent product knowledge (food/beverage) 
• Experience in F&B operations
• A positive demeanour and attitude to solve problems
• Leads by example by acting professionally at all times 
• Excellent communication skills  
• Takes the initiative  
• Good time management  
• Supportive / Team player 
• Good presentation skills  
• Excellent customer care skills 

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

We pride ourselves on:

Sustainability

Sustainability is at the heart of our thinking; always mindful of the ethics of our sourcing and how we prepare our meals.

Nutrition

We take nutrition seriously and understand the impact a healthy diet has on the fundamental years of development. Meals are always freshly prepared from scratch and packed with nutritious ingredients.

Food Innovation

We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team.

From tasting tables, theme days and food theatre, to chef demonstrations and supplier showcases, we create engaging and fun dining experiences for our students. We work together to make mealtimes exploratory, quirky, and fun for our pupils, helping them build strong and healthy relationships with food.

“Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

This appointment is offered on the return of satisfactory professional references.