Interim Operations Manager

DoubleTree by Hilton London ExCeL

Salary: Competitive, dependent on experience
Job Type: Fixed Term
Hours: Full-time
Town: London

Right on the waterfront and next to the ExCel exhibition center, the hotel is only a 12 minute tube ride from Central London.

We have an exciting opportunity as Interim Operations Manager here at Doubletree Excel. This would suit someone between assignments, available for an immediate start , until end July 2025. A fantastic opportunity to lead the operation of this 287-bedroom hotel next to Excel London. Experience at Operations Manager level , in a Hilton , and easily commutable to Excel (London E16) would be ideal.

Benefits

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday pro rota, including bank holidays;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;

Job Description:

• Responsible for managing the hotel operations on a day to day basis working with Heads of Department to exceed Guest satisfaction targets and promote Team Member engagement, drive Revenue and meet Health and Safety targets.
• Specifically, you will be responsible for , but not limited to , performing the following tasks to the highest standards:
• Provide effective Operational leadership to the hotel management team and team members to ensure targets are met and exceeded.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
• Ensure Hilton SALT and QA targets are met and / or exceeded.
• Ensure Health and Safety Audit targets are met and / or exceeded.
• Ensure that operating costs and payroll are controlled throughout the operational departments.
• Respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
• Conduct weekly Operations Meetings ; lead daily morning meetings in absence of General Manager.
• Work in conjunction with the General Manager to manage projects in the hotel.
• Deputise in the absence of the General Manager.

The candidate:

• Ideal candidate would have Hilton experience at Operations Manager level , knowledge of Doubletree / Hilton Brand and Systems (ONQ) ; or an experienced Hilton Rooms Division Manager.
• Located with easy commute to Excel (London E16).

In addition , but not limited to:

• Leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets
• Track record in being able to improve hotel customer service scores; ability to drive standards and achieve operational consistency in Brand Standards. Passion for great customer service
• Accountable and resilient with ability to work under pressure
• Energetic , Positive, Can-do attitude; Good problem solver and organiser
• Flexible and able to work evenings / weekends to meet the needs of the business including Duty Management

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton London ExCeL.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.