Café Supervisor - City of London

Benugo
Benugo is a leading hospitality company, renowned for bringing high-quality food, great coffee, and exceptional service to some of the UK’s most iconic cultural institutions, public spaces, and workplaces. Since 1998, we’ve built a strong reputation for fresh, seasonal food made with passion — from cafés and restaurants in museums and galleries, to high street locations and bespoke in-house dining solutions.

Benugo is proud to be part of WSH, one of the UK’s largest independent hospitality groups. Being part of WSH enables us to combine entrepreneurial spirit with strong operational support, offering exciting career opportunities across a wide network.

At Benugo, we believe in creating welcoming spaces, supporting sustainability, and empowering our people to grow and thrive in a dynamic environment.

The primary objective of this role is to provide effective leadership and ensure the delivery of exceptional customer service and high-quality products that meet or exceed our clients' stringent standards. We are seeking a full-time Team Leader for our Cafe Deli at Benugo, Goldman Sachs site who will be accountable for the following critical responsibilities:

● Implementing and rigorously enforcing Benugo's strategic vision encompassing People, Product, Customers, Environment, and Profitability

● Ensuring the consistent delivery of superior customer service through a professional, efficient, and meticulous approach

● Providing authoritative and decisive leadership to the team, including task allocation, performance management, and continuous evaluation

● Supporting the Manager in critical daily operational activities and assuming full managerial responsibilities in their absence

● Coordinating effectively with Front of House (FOH) and Back of House (BOH) teams to guarantee product excellence, optimal inventory management, and stringent stock control

● Rigorously maintaining and enforcing the highest standards of food safety, occupational health and safety, and professional presentation

● Overseeing mission-critical communications and ensuring strict adherence to Benugo policies and procedures

Skills & Requirements

• 1–2 years of relevant supervisory experience in hospitality, retail, or food service

• Proven leadership and team management skills with excellent communication abilities

• Flexibility to work Monday to Friday between 6:00 AM and 18:30 PM – rota-based schedule

• Strong customer service focus with a positive attitude and professional presentation

• Experience in back-of-house (BOH) operations, including food prep and stock control

• Understanding of financial principles, health & safety, and food safety standards

• Excellent organisational and problem-solving skills, especially during peak times

• Ability to work collaboratively with both front and back-of-house teams

What We Offer

• ✅ Hourly rate of £14.30, increasing to £14.60 upon successful completion of a 3-month probationary period

• 📄 Full-time contract with stable weekday hours

• ✅ No weekend work – we’re closed on weekends!

• 🍽️ £14 daily food allowance for lunch while on shift

• ☕ Free coffees during your break, before or after shift

• 🎉 Paid day off on your birthday

• 📅 20 days of annual leave (for a full year of work)

• 🏖️ Paid bank holidays – our sites are closed on bank holidays

• 🚀 Fantastic opportunities for growth within Benugo and the wider WSH group

• 🧠 Ongoing training, development, and support