Team Leader

Searcys are looking for an Cafe Team Leader to join the team at The King's Fund.

As a  Team Leader for Deloitte you will be responsible for the overall co-ordination of a day at the cafe. Supporting the Managers and co-ordinating the team.

As an Team Leader you will receive the following industry leading benefits:

• 50% discount across Benugo venues
• Enrolment into the pension scheme
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venue
• Cycle to work scheme

The  Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.

Job Type: Full Time

Hourly Rate: £14.45ph 

JOB SUMMARY

The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and high-quality products that will measure up to the standards required by our clients.

Responsibilities will include (but not be limited to) the following:

General

• Support Benugo vision around People, Product, Customers, Environment and Profitability
• Continuously work towards improving sales and service, ensuring the customer experience is maintained at all times to the highest standard from front and back of house
• Lead and motivate the team through ongoing evaluations, listening and training
• Assist the Manager in the day-to-day running of the shop and act as deputy in their absence
• Organize the team on each shift and allocate duties as necessary
• Liaise with FOH and BOH team as necessary to ensure product excellence and availability, correct ordering, and stock control
• Ensure high levels of food and health and safety are maintained at all times
• Always work within Benugo policies and procedures

Financial

• Assist with staff allocation in order to optimize the costed rota
• Ensure availability of product to required level
• Ensure all the measuring tools to control stock, availability and wastage are used
• Understand variable costs, sales drivers and shop P&L
• Assist the site manager with closing the week procedures

Customer Service

• Ensure an excellent level of service is provided to all customers and clients.
• Deal with any complaints or issues from the public or clients
• Monit your customer comments and constantly look at improvements that may need to be made
• Investigate any complaints and/or comments and ensure that corrective and/or remedial action is taken where relevant
• Have a presence on site throughout the day especially at peak times to identify or solve issues
• Ensure speedy and efficient service with a friendly attitude

Health & Safety (inc Food Safety) / Security

• Ensure all health & safety procedures are completed and report any potential hazards immediately to the relevant department as well as taking any necessary action
• Comply with all food safety and health and safety regulations including company policies
• Enforce sanitary practices for general cleanliness
• Identify any security issues and take appropriate action to implement solutions where necessary

Communication

• Liaise with your colleagues and peers in a professional manner at all times
• Report back to senior managers to ensure compliance in line with company procedures
• Maintain up-to-date and detailed knowledge of the company’s products, services and procedures
• Take responsibility for coordinating all communications relevant to your role
• Contribute to strategic projects or group initiatives as and when required

Other:

• Maintain high standards of punctuality, attendance and personal presentation
• Attend any training and or meetings as required by the company
• Represent the company and yourself in a professional manner
• Take responsibility for your own personal development at work and strive to be the best in what you do, taking pride in your work
• Participate in performance reviews and actively engage in discussions around personal performance objectives with relevant line manager/s
• Adhere to all statutory company policies and procedures
• Ensure that you are fully aware of and adhere to the health and safety regulations concerning your employment. Promote and ensure a safe environment for yourself, your colleagues and clients
• Any other reasonable tasks that may be required from time to time

Minimum 3 years experience as Team Leader/ Manager