Events & Groups Manager

Radisson Blu Hotel, London Bloomsbury

Salary: £35,000 per annum
Job Type: Permanent
Hours: Full-time
Town: London

Radisson Blu, Bloomsbury Street is a boutique neighbourhood hotel where the area’s literary past meets contemporary design. Set moments from the British Museum, Covent Garden, and Tottenham Court Road station, the hotel’s mid-century panelled design kindles the feeling of a modern London townhouse.

The Events & Groups Manager is responsible for ensuring the seamless planning and delivery of group bookings, meetings, and events – from handover by the sales team to post-event feedback and reconciliation. You will be the primary contact for clients during the pre-event and operational phases, ensuring that all details are captured, communicated, and executed to brand standards.

In this role, you will collaborate closely with Sales, Operations, Kitchen, and Revenue teams to ensure that all client needs are met while protecting commercial targets and operational feasibility. You will take a proactive and guest-focused approach to every event, using your knowledge and creativity to personalise experiences and solve challenges.

This role requires a high level of attention to detail, strong organisational skills, and the ability to manage multiple events simultaneously in a dynamic environment.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Event Planning & Client Liaison
• Act as the main point of contact for clients from contract handover to post-event feedback.
• Conduct thorough event planning meetings and site visits to understand client requirements.
• Prepare detailed Banqueting Event Orders (BEOs) and function sheets for internal use.
• Communicate clearly and effectively with all relevant departments to ensure smooth coordination and delivery.

Operational Delivery & Event Support
• Attend key events onsite to ensure service standards are maintained and client expectations are met or exceeded.
• Ensure rooms, function spaces, and amenities are set up according to the agreed event plan.
• Resolve any client issues or changes on the day of the event with a solutions-focused approach.
• Support the Senior Manager with delivering large-scale or VIP events.

Group Bookings Management
• Coordinate all operational aspects of group bookings including rooming lists, arrival details, dietary needs, and billing.
• Liaise with Front Office and Housekeeping to ensure guest expectations are met throughout their stay.
• Ensure group allocations and cut-off dates are managed in line with revenue and yield strategies.

Commercial Contribution & Upselling
• Maximise revenue opportunities through effective upselling of AV, F&B packages, additional rooms, and other ancillary services.
• Review client spend and event profitability with the Senior Manager.
• Support forecasting and event pacing by maintaining accurate data in Opera and Delphi.

Team Collaboration & Standards
• Work collaboratively with the Events & Groups team and across departments to deliver joined-up service.
• Provide guidance and support to junior team members or Event Executives where appropriate.
• Ensure consistent brand presentation, service levels, and client experience across all events.

Innovation, Guest Experience & Sustainability
• Offer tailored and experience-led suggestions to enhance events in line with 2025 guest expectations.
• Support Axiom Hospitality’s sustainability initiatives by incorporating eco-conscious practices into event planning.
• Seek and act on guest feedback to drive service enhancements and repeat business.

Administration & Compliance
• Maintain accurate records of event details, guest communications, deposits, and billing.
• Ensure all procedures comply with legal requirements including food safety, fire safety, GDPR, and licensing laws.
• Complete internal reporting, invoicing, and feedback capture in a timely and professional manner.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Bloomsbury.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.