Membership Assistant

Membership Assistant

A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London’s Victoria and Albert Museum, The Rembrandt is located in a superb area, just steps from the Natural History Museum, Science Museum, Hyde Park, Harrods and the Royal Albert Hall. A favourite of independent business and leisure travellers from across the globe, The Rembrandt prides itself on offering impeccable service to every guest.

We are seeking an energetic individual with excellent customer service skills to join our Health Club team.

As Membership Assistant you will be the first and last contact visitors to the club have. Being in a customer-facing role means you are a confident and well-presented individual with a warm way with people. We believe it is the people we employ that makes the difference to the experience of our clients, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Rembrandt’s team?

At The Rembrandt, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As Membership Assistant you will have...

• Excellent customer care skills with some previous experience in a similar role in hospitality or health clubs.
• Excellent command of the English language both written and oral.
• Self -motivation and be able to work on your own initiative.
• A positive attitude and excellent communications skills.
• The ability to cope well under pressure.
• Good IT skills.

What will I be doing as Membership Assistant?

• Welcoming all our members and hotel guests using the club, managing the booking system and taking payments.
• Engaging with members and hotel guests to identify opportunities to promote additional products or services, including the up-selling of club memberships, personal training, beauty treatments and beauty products.
• Driving new and existing membership enquiries according to the club membership sales and enquiry process, ensuring targets are achieved
• Advising new members on membership rates and making recommendations based on their needs, according to the Aquilla enquiry and sales process.
• Conducting telephone, walk in enquiries and show rounds, making reference to the unique selling points.
• Assisting the entire team in achieving financial targets as set out by the Operations Manager.
• Helping with any marketing and promotion activities, including flyering, membership calls, outreach activities and any other reasonable requests

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.