Account Director - Corporate

The Hotels

Sir Richard Sutton Limited owns The Athenaeum Hotel & Residences on Piccadilly in Mayfair, London. The Francis Hotel on Queen’s Square in Bath, The Castle Hotel on High Street in Windsor and The Queen’s Hotel on The Promenade in Cheltenham.

Main Duties & Responsibilities
Based in London, with travel to client premises across the UK and occasional travel beyond as well as to our hotels in Windsor, Bath and Cheltenham. The Account Director, Corporate is predominantly accountable for achieving the budget in the Major and Minor Corporate Segments, in addition to a significant contribution to the Group and Long Stay Segments. Working collaboratively with the Director of Sales, Property General Managers, Marketing, Revenue, Reactive Sales and the Hotel Operational Teams.

The Account Director, Corporate proactively sources incremental new business while increasing the share of existing accounts - by developing strong relationships and strategic partnerships. A key component being the servicing of those clients.

Main responsibilities of the role include but are not limited to:

• Proactively pursue new business opportunities in the Corporate and sometimes related segments.
• Qualify existing and prospective accounts to ascertain a deep understanding of the room nights and revenue potential for the 4 hotels.
• Target the most appropriate accounts for each of the 4 hotels as primary accounts and secondary accounts. This will include Major Corporate Accounts, Local Corporate Accounts, TMC’s, TA’s, Long Stay Providers, Consortia, Specialist Agencies (potentially Entertainment) and others.
• Develop and implement comprehensive account management, based on a formal plan as well as changes, new actions to adapt to ever changing marketplace and/or hotels circumstances.
• Host familiarisation trips, on-property show arounds, and entertainment with key bookers.
• Monitor market trends, obtain and maintain full competitor knowledge and activity. Actively seek and sustain close observation of decision-making criteria from bookers to meaningfully contribute to decisions that best position the hotels to secure revenues.
• Ensure all Sales procedures are honoured. Intellectual property is treated with value and utilised to maximise the opportunities. Leverage all available resources. Setup, secure and maintain systems to provide the data which will contribute to the evaluation and ultimately decisions on programmes – ROI – Best use of resources and funds.
• Compile a monthly report on sales actions - past/current/future along with account performance, opportunities and learning alongside additional appropriate commentary.
• Enrich the overall success within the responsibilities of the Sales Team and the wider Hotel Team.
  

This is a real opportunity for a committed, organised, business focussed individual who is looking for a new challenge and wishes to be part of a team determined to significantly contribute to the success of hotels with tremendous opportunities.

You will demonstrate a positive can-do attitude, genuine knowledge and passion for the hospitality industry – all with a lovely, warm manner.

Successful candidates for our Account Director, Corporate opportunity will:

• Possess previous experience within a hotel sales environment, preferably within the Corporate segment.
• Be proficient in Lanyon, Agency 360 and have a working knowledge of GDS and OBT’s.
• Be well articulated with an excellent telephone manner, verbal and written English.
• Utilise strong organisational and time management skills, whilst being detail-oriented.
• Show a passion for customer service and ability to work under pressure, with excellent attention to detail.
• Show a high standard of personal presentation with confident, professional and welcoming personality.
• Be a team player who is an avid learner, adaptable and has considerable interpersonal and communication skills.
• Show sincere dedication and commitment to achievement of the company goals and be an expert in our hotels' product and services.