Cafe Manager

Champneys Tring

Contract: Full Time
Salary: £28,000 to £30,000

As a Cafe Manager, you will be passionate about delivering the highest level of service to all guests and club members. You will be responsible for the day to day running of the F&B operations in the resort Cafe, ensuring a high standard of service and providing a fine dining, relaxing and comfortable experience to all guests. You will support the F&B Assistant Manager and Supervisors in ensuring that there is effective management on the floor, and that the team are fully trained in all aspects of the café and conference venues and that each service runs smoothly.

Some responsibiliies include:

• Day-to-day responsibility for the department.
• Responsible for establishing and maintaining high standards of professional service at all times in the café & Terrace areas and overseeing the day-to-day operation, including cleanliness of the café and the Terrace as well as the Mansion House areas within the resort.
• Responsible for recruiting, managing, inducting, training, performance and development of all cafe staff to Champneys high standards which includes conducting staff appraisals, probationary reviews, conducting hearings when required in line with Champneys policies. Monitoring absence rates within the department, carrying out return to work interviews and liaising with HR in respect of absence or sickness issues.
• Responsible for the profitability of the department.
• Develop professional relationships with guests and members.
• Responsible for handling of escalated comments from guests and resolving in line with company procedures.
• Ensure a full shift handover is completed.
• Ensuring all dietary sheets are provided for guests with specific requirements.
• Monitor/manage the financial performance of the department (including costs) on a monthly basis and agree corrective actions if appropriate.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform