Front of House Manager

Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

We are seeking a highly motivated and experienced Front Office Manager to lead our hotel's Front Office team. As a Front Office Manager, you will be responsible for ensuring our guests receive exceptional service from check-in to check-out. You will oversee the daily operations of the Front Office, which includes Reception, Reservations, and Concierge.

Responsibilities:

• Manage and motivate the Front Office team to ensure exceptional guest service is delivered
• Ensure all front desk duties are completed accurately and efficiently, including check-in, check-out, and billing
• Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies
• Coordinate with other hotel departments to ensure a seamless guest experience
• Monitor guest feedback and implement changes to improve service
• Train new team members and ensure all team members receive ongoing training to enhance their skills
• Develop and implement strategies to increase revenue and occupancy

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Minimum of 3 years of experience in a similar role within the hotel industry
• Strong leadership and management skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
• Proficient in hotel management software, such as Opera or Fidelio
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Proven track record in achieving revenue targets and improving guest satisfaction
• Flexibility to work varying schedules including weekends and holidays

If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.

Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.

The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.