Golf Academy Supervisor

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. 

Salary

The on target earning potential for this role is £22,296.80 annual salary, compromising of a base annual salary of £21,032.72 plus a qualified estimate of £1,264 gratuities per annum

About the role

As a supervisor your role will be to support the Head Professional in maintaining and monitoring all operations within the Driving Range on a day-to-day basis. Ensuring excellent customer service to all customers and providing support to team members.

Key Responsibilities:

You will also be responsible for:

• Efficient and effective management of team members.
• To support the Head Professional in taking responsibility for all the Driving Range related income including F&B sales, golf ball sales, retail sales, equipment hire, tuition and corporate events.
• Develop an annual training plan for the department and ensure that all employees are trained and developed to meet the needs of the business.
• Ensure that effective systems are in place to prevent loss and protect profitability including F&B and retail stock
• Championing customer service and ensuring high standards
• Ensuring compliance with health and safety regulations
• Maintenance of equipment and the premises
• Coordinate all promotional activities, PR and events in line with the annual marketing plan.
• All Maintenance and Health and Safety issues for the team and the department, reporting defects where necessary and ensuring a safe working environment for

Ideal Candidate:

The ideal candidate will be passionate about the delivery of exceptional customer service and has worked in a Golf/ F&B / Leisure environment as a supervisor.

You will also have:

• Outstanding leadership skills that inspire and motivates others to deliver exceptional results
• Absolute commitment to guest expectations and their experience
• Personal integrity to develop trust within their team 
• Experienced in taking ownership over your department and achieving financial and guest targets
• Able to develop strong relationships with your guests, team, and colleagues.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.