FRONT OF HOUSE MANAGER

Full Time

Competitive Salary

45 hours

The Grantley Arms

Surrounded by rolling countryside, The Grantley Arms is a historic, 17th-century country inn and restaurant, blending traditional warmth with exceptional dining at the heart of North Yorkshire. Boasting roaring open fires, real ales and characterful interior décor, The Grantley Arms has been reimagined into an exciting modern gastropub, elevating British classics with incredible local ingredients in a relaxed, timeless environment.

Overview

As a General Manager of a gastro pub you will oversee all aspects of the establishment's operations, ensuring a seamless blend of excellent food, quality beverages, and outstanding customer service. This role combines traditional pub management with the elevated standards of a gastro pub, requiring a unique set of skills and responsibilities

Responsibilities

• Operational Oversight: Manage daily operations, ensuring smooth service from seating to food delivery. This includes coordinating front-of-house and back-of-house activities to maintain efficiency and high standards.
• Staff Management: Recruit, train, and develop a team of front-of-house and kitchen staff. Provide ongoing support, create staff schedules, and conduct performance evaluations to foster a motivated and skilled workforce.
• Customer Experience: Engage with guests to ensure satisfaction, handle complaints, and resolve issues promptly. Strive to create memorable dining experiences that encourage repeat business.
• Financial Management: Monitor financial performance, including budgeting, forecasting, and analysing financial reports. Ensure the pub operates within budget, optimizing profitability while maintaining quality standards.
• Menu Development: Collaborate with the kitchen team to design and update menus that align with the gastro pub's concept, focusing on high-quality, seasonal, and locally sourced ingredients.
• Compliance and Standards: Ensure adherence to health and safety regulations, licensing laws, and company policies. Maintain cleanliness and organization throughout the premises.
• Marketing and Promotion: Develop and implement marketing strategies to attract new customers and retain existing ones. This may include organizing events, managing social media presence, and building community relationships.

Experience

• Leadership: Proven ability to lead and inspire a diverse team, fostering a positive and collaborative work environment.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with staff, customers, and suppliers.
• Organisational Skills: Strong multitasking abilities, with attention to detail and the capacity to manage various responsibilities simultaneously.
• Financial Acumen: Solid understanding of budgeting, financial reporting, and cost control measures.
• Customer Focus: A genuine passion for hospitality, with a commitment to delivering exceptional customer service.
• Experience: Previous experience in a managerial role within the hospitality industry, preferably in a gastro pub or similar setting.

This is an exciting opportunity for an individual who is passionate about hospitality and committed to delivering exceptional experiences for our guests while leading a talented team.

Various shift patterns and working hours are available.