Reception Supervisor

Dakota Hotel based in Newcastle are seeking an a genuine people person with strong administration skills for the role of Reception Supervisor. 

We are a brand-new, stylish hotel, ideally situated on the Quayside, our hotel boasts 118 bedrooms including 33 suites. Dakota Newcastle hosts our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.   

CONTRACT AND PAY RATE 
The gross annual salary is £29,000. 

The role carries a permanent contract of a minimum of 37.5 hours per week and typical shifts will be a mixture of early, mid and late shifts. The hours will vary between 7am and 11pm. This role will include working any 5 days out of 7, and does include working regular weekends. 

PRIMARY ROLE RESPONSIBILITIES 

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. 
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. 
• To have a comprehensive knowledge of the Front Office computer systems. 
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. 
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms. 
• Work to continuously develop the teams’ knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service. Write departmental standard operating procedures and always strive to improve the teams’ knowledge of the wider hotel operation.  
• Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

BENEFITS  
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: 

• Special discounts on stays and dining at any Dakota 
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers 
• Support from our inhouse Mental Health Champions 
• Additional holiday day on the first anniversary of your employment 
• Family-friendly flexible working options 
• Meals on duty and uniforming 
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor  
• Accredited, certified compliance training given on employment  
• Access to a suite of external, certified resources via our Learning Management System 
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan 
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships 

ABOUT DAKOTA HOTELS 
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with  more in our pipeline. 

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.  

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. 

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle 

APPLICANT REQUIREMENTS 
The successful applicant will have/be: 

A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.  

• A strong administrator with the ability to prioritise and work at pace.  
• Experience working in 4* and 5* hotels are strongly preferred  
• Previous experience as a Receptionist is essential.
• 1 year experience at a supervisory level or above.
• Great communicator and a genuine people person 
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times 
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given. 

• An enthusiastic individual who will promote our culture of positivity.  
• Be task oriented with a great pride for the work they do and attention to detail. 
• Flexible with shift patterns and available around the needs of our business.  
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.  

APPLY 
Please send us your up to date CV.   

Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!  

 For more information on our luxury hotel, please visit our: 

• Website 
• Dakota Hotels Instagram  
• Dakota Newcastle Facebook