Central Reservations Co-ordinator

Central Reservations Co-ordinator

A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London’s Victoria and Albert Museum, The Rembrandt is located in a superb area, just steps from the Natural History Museum, Science Museum, Hyde Park, Harrods and the Royal Albert Hall. A favourite of independent business and leisure travellers from across the globe, The Rembrandt prides itself on offering impeccable service to every guest.

This is a great opportunity for an experienced Hotel Reservations Co-ordinator to join Sarova's Central Reservations team based at The Rembrandt Hotel in South Kensington. 

Being in an internal, customer - facing role means you are a confident and well presented individual with a warm way with people. We believe it is the people we employ that makes the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join Sarova's team?

We love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

• Answering telephone enquiries for our 4 hotels , taking bookings and effectively selling the available bedroom stock to maximise revenue, ensuring each guest/ caller is dealt with efficiently and courteously.
• Ensuring that all bookings are processed in Opera and confirmed with the client according to company standards.
• Dealing with incoming rooms reservations correspondence from various sources in an efficient and timely manner.
• Updating and amending reservations, dealing with advance deposits, vouchers and credit requests, following up on declined transactions and non guaranteed bookings and preparing back up documentation and checklists for Reception.
• Maintaining guest history/ profile records.
• Carrying out other administrative functions pertaining to the reservations, and meetings and events department as and when required.

As Central Reservations Co-ordinator you will have:

• Previous experience working in a Hotel Reservations department, ideally in a central office
• Good knowledge of Opera, our hotel property management system, ideally with hotel Front Office experience
• A clear telephone voice with good command of both spoken and written English
• A positive attitude and the ability to work under pressure, with both good re-active and pro-active sales skills and excellent administrative skills with a good eye for detail.
• Flexiibility as working hours are staggered between 8am and 6pm

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.