Night Porter

Are you a night owl with a passion for hospitality? Do you thrive in a dynamic environment where you can make a real impact on guests' experiences? If so, we have the perfect opportunity for you at The Athenaeum Hotel, a prestigious 5-star hotel in the heart of London.

We’re an award-winning independent, family-owned 5-star hotel dedicating ambition, experience, and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve – we’re intent on balancing our people, profits, and planet, creating a great place for our teams to work and we’re delighted to have had this recognised nationally again this year as one of the “Best Places to Work” in the Hospitality Industry.

We are seeking a dedicated and enthusiastic Night Porter to join our Front of House team. As a Night Porter, you will be the face of our hotel during the night, ensuring our guests have a seamless and memorable stay.

Key Responsibilities:

• Exceptional Service: Welcome and assist guests throughout the night shift, ensuring all guest needs are met to the required standards. Provide a warm and thoughtful attitude towards each guest and take initiative to make their experience extra special.
• Security and Safety: Monitor the flow of persons entering the building and partake in regular hotel security fire walks throughout your shift. Ensure the safe delivery of guests’ belongings to/from their rooms.
• Reception Assistance: Assist reception by answering phones, checking in & out guests, rooming guests, and providing general guest assistance at the desk. Be aware of and adhere to property-specific procedures for handling emergency calls (health and safety emergencies, natural disasters, evacuation, and bomb threats).
• Guest Relations: Recognise, remember, and act on all special requests, allergies, and occasions. Take initiative to solve guest issues and complaints where possible and ensure all guest issues are reported to management as they happen.
• Team Collaboration: Work together as part of the team to foster a culture of collaboration and mutual support. Be flexible within your role to help in different departments and around the hotel as and when required.

Who You Are:

• Experience: Previous hotel experience in a 4 or 5-star setting is desirable.
• Skills: Clear conversational and written English language skills. A flexible and willing attitude with the ability to follow specific instructions and maintain a respectful demeanour.
• Attributes: A people person who is creative, forward-thinking, and able to work independently. Holding a valid driving licence is a plus.

What's in it for you? Exceptional people deserve to be recognised and rewarded, so you can expect an extensive benefits package including:

• Competitive salary and service charge
• Work/life balance
• Health, dental, and retirement benefits
• Wellbeing financial support
• Ongoing training and development opportunities
• Employee discounts and dining & stay privileges
• A supportive and inclusive work culture

What next? If you are truly passionate about delivering the highest standards of service for our guests, and see yourself as part of a diverse, award-winning team who deliver amazing hospitality consistently, then apply now to be our next Night Porter.

If you’re looking for the #bestplacetowork, look no further