Food & Beverage Host

Restaurant - Hilton London Bankside

Contract: Full Time
Salary: 12.40 per hour

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Job Description

Key responsibilities to your role:

• Welcome guests to the venue

• Provide accurate wait times and monitor waiting lists

• Manage reservations

• Escort customers to assigned dining or bar areas

• Provide menus and announce Waiter/Waitress’s name

• Greet customers upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean reception area

• Cater to guests who require extra attention (e.g. children, elderly)

• Answer incoming calls and address customers’ queries

• Assist wait staff as needed

What We Offer

What we offer you We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. We also offer:

· Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage

· Employee Recognition, Rewards and Events

· Recommend a Friend – £350

· Season Tickets Loan

· Cycle to Work Schemes

· Discount Chiropodist & Back therapy in the Hotel

· Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym

· Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc

· Opportunities to work and support our Local Communities

About Us

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton

London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and within walking distance from several tube stations.

· Southwark tube station – 5-minute walk

· Blackfriars tube station – 5-minute walk

· Waterloo Station – 13-minute walk

· London Bridge tube station – 15-minute walk

Role in our Family

As A Host / Hostess in Oxbo restaurant you are the Welcoming face to our Guests, seating them and ensuring they have a fantastic experience from making a reservation until they leave.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.