Food and Beverage Operations Manager

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. 

The on target earning potential for this role is a £52,500 annual salary, comprising a base salary of £50,000 supplemented by an estimated £2,500 in gratuities per annum, ensuring a rewarding compensation package.

About the role

As Food & Beverage Operations Manager, you will be at the heart of our operation, ensuring that the highest standards are met across all food and beverage outlets. From managing daily service and working closely with the team to reviewing KPIs and identifying areas for improvement, your leadership will help us elevate our guest experience while maximising revenue opportunities whilst collaborating with other teams and driving innovation to enhance service delivery.

Key Responsibilities:

• Support Senior Head of Meeting & Events in the running of the M&E department aswell as overseeing the F&B departments. 
• Manage departmental budgets, forecasts, and expenses in line with the hotel’s objectives.
• Ensure that all sales opportunities are maximized to meet targets.
• Implement and monitor strategies that drive guest satisfaction and operational efficiency.
• Analyse guest feedback and identify trends to improve performance.
• Coach and develop the management team to ensure career progression and succession planning.
• Develop a culture of service excellence, instilling product knowledge and upholding brand standards.
• Support with identifying opportunities that drive profit, create value for guests and encourage innovation

Ideal Candidate:

• Proven experience in Food & Beverage operations management, with a deep understanding of the hospitality industry.
• A natural leader who thrives in a fast-paced environment and can motivate and guide teams to success.
• Strong financial acumen with experience managing budgets and identifying cost-saving opportunities.
• Exceptional communication skills, with the ability to build relationships at all levels.
• Passion for delivering excellence, with a commitment to ensuring the best experience for our guests.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.