24hrs Guest Service Assistant - Housekeeping

Housekeeping - Piries Hotel

Contract: Part time
Salary: 11.94 per hour

A choice hotel for short weekend and shopping breaks in Edinburgh, Piries is close to Edinburgh Airport and offers all the comforts of a pleasurable and cost-effective hotel. Wrapped up in a traditional Scottish atmosphere, the hotel offers 32 en-suite bedrooms and a fully licensed bar. All rooms offer modern facilities including en-suite bathrooms and free WiFi.

The hotel is well connected to the rest of the city with Haymarket Station just a two-minute walk away. Guests have easy access to Edinburgh Old Town, Princes Street shopping, Edinburgh Castle and the Scottish National Gallery.

Job Description

At Piries Hotel we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. We are looking for an enthusiastic team member to act as a Guest Service Assistant in the Housekeeping Department. As a Guest Service Assistant you will provide a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

Apprenticeship programmes available
Learning and Development Opportunities available through our Leadership Development Programmes
Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
Uniform provided
24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
Life Assurance
28 holiday days (pro rata for part time)
Automatic Enrolment into a workplace pension scheme
Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

About Us

The life of every guest we care for is valuable, rich in history and has unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and goes above and beyond to help every guest live life to the full.

Role in our Family

As a Guest Service Assistant, key to your role:

To ensure all rooms are turned around in an efficient manner
All rooms must be cleaned, sanitised and prepared in accordance to our guidelines.
Support your line manager in ordering and maintaining linen stock.
To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
To clearly communicate with other departments to ensure minimal impact on guest service
Follows departmental policies and procedures
Follows all safety and sanitation policies
Assists other departments when needed to ensure optimum service to guests
Performs additional duties as needed

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.