Night Team Member

Reception - Ibis Styles York

Contract: Full Time
Salary: 12.71

Ibis Styles enriches a creative collection of uniquely designed venues, each with bold and surprising designs. A personalized concept, inspired by a purposeful theme, transforms into an active urban hotspot that inspires guests, locals, and digital communities.

Located just a short distance from York’s historic city centre, Ibis Styles York is the perfect base for exploring the city’s attractions like the Railway Museum, the Shambles, and Riverside. York Racecourse and the Minster are also just a short drive away. Our dedicated team, known as Heartists, ensures that every guest has an effortless and enjoyable stay.

Job Description

We are looking for a dedicated, caring, and passionate individual to join our team as a Night Team Member. As part of the night team, you will play a key role in creating a positive and welcoming environment for our guests. The Night Team Member is responsible for ensuring guests receive high-quality service with a warm and friendly approach, from their arrival to departure. You will ensure a smooth and secure environment for all guests during the night, contributing to their overall satisfaction.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• 28 holiday days
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Ibis Styles York is a fully refurbished hotel, blending modern design with local history and culture. It is uniquely themed, offering exciting architecture, vibrant interiors, and Instagram-worthy spaces. Guests enjoy creative, comfortable rooms with modern amenities, including high-speed Wi-Fi and our custom Sweet Bed™. The hotel’s shared spaces are perfect for connecting with fellow travellers.

The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Role in our Family

As Night Team Member, your key responsibilities will include:

• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Ensure the correct welcome is given to all callers and guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Ensure all cash and credit is handled with related paperwork.
• To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Operations Manager/Supervisor.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
• Perform any other duties within the employee’s range of competence as required by management.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Performs night security rounds

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.