Guest Service Assistant - Reception Fixed Term 36 Hours over 3 days

Reception - Ibis Styles York

Contract: Full Time
Salary: 12.21

Ibis Styles enriches a creative collection of uniquely designed venues, each with bold and surprising designs. A personalized concept, inspired by a purposeful theme, transforms into an active urban hotspot that inspires guests, locals, and digital communities.

Located just a short distance from York’s historic city centre, Ibis Styles York is the perfect base for exploring the city’s attractions like the Railway Museum, the Shambles, and Riverside. York Racecourse and the Minster are also just a short drive away. Our dedicated team, known as Heartists, ensures that every guest has an effortless and enjoyable stay.

Job Description

We are looking for a fun, caring, and passionate individual to assist the hotel in the welcoming of its guests from check in, all the way to check out. As a Guest Services Assistant, you will make our guests Feel Welcome from the moment they arrive! This role is key in delivering an exceptional guest experience and ensuring smooth operations throughout the hotel. You will be responsible for handling guest interactions, managing reservations, and maintaining a high standard of service across all areas of the hotel.

This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business. You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Ibis Styles York is a fully refurbished hotel, blending modern design with local history and culture. It is uniquely themed, offering exciting architecture, vibrant interiors, and Instagram-worthy spaces. Guests enjoy creative, comfortable rooms with modern amenities, including high-speed Wi-Fi and our custom Sweet Bed™. The hotel’s shared spaces are perfect for connecting with fellow travellers.

The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Role in our Family

Within Guest Service Assistant, key to your role is:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors
• Assist in different departments as required, based on business needs, ensuring flexibility and teamwork across the hotel.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.