Guest Service Assistant - Food & Beverage Monday-Friday 7am-11am

Food & Beverage - Ibis Styles York

Contract: Part time
Salary: 12.21

Ibis Styles enriches a creative collection of uniquely designed venues, each with bold and surprising designs. A personalized concept, inspired by a purposeful theme, transforms into an active urban hotspot that inspires guests, locals, and digital communities.

Located just a short distance from York’s historic city centre, Ibis Styles York is the perfect base for exploring the city’s attractions like the Railway Museum, the Shambles, and Riverside. York Racecourse and the Minster are also just a short drive away. Our dedicated team, known as Heartists, ensures that every guest has an effortless and enjoyable stay.

Job Description

This role is key in delivering an exceptional guest experience. As a Guest Services Assistant, you will make our guests Feel Welcome from the moment they arrive!

Though this role is based mainly in the food and beverage area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• 28 holiday days
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Ibis Styles York is a fully refurbished hotel, blending modern design with local history and culture. It is uniquely themed, offering exciting architecture, vibrant interiors, and Instagram-worthy spaces. Guests enjoy creative, comfortable rooms with modern amenities, including high-speed Wi-Fi and our custom Sweet Bed™. The hotel’s shared spaces are perfect for connecting with fellow travellers.

The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Role in our Family

Within Guest Service Assistant, key to your role is:

• To operate the food and beverage department to the agreed hotel standards
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To follow Brand standards and procedures.
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program
• To clearly communicate with other departments to ensure minimal impact on guest service.
• To report any health or safety hazards to your Supervisor.
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and online ratings and reviews.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.