Reception Team Leader

We are looking for a talented and motivated Reception Team Leader to lead the Kitchen at The Dragonfly Hotel in Bury St Edmunds, working with the hotels management team to maximize guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

As we expand the hotel to 100 rooms, this exciting growth presents an opportunity to be part of a dynamic team that is set to enhance the overall guest experience and elevate the hotel's offerings. 

With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area!

Join our welcoming team and help ensure a stay with us is as effortless as it is enjoyable.

We are looking for our Recpetion Team Leader to have:

• Excellent communication skills both written and orally
• Customer Service skills and the ability to upsell
• Minimum 2 years Hospitality experience working on Reception
• Excellent active listening, negotiating and presentation skills
• Ability to lead and set by example
• Knowledge of MS Office suite

Reception Team Leader duties and responsibilities will include but aren't limited to:

• To lead team to deliver the minimum Hotel Standards / SOP at all times
• To receive guest feedback both positive and negative, respond and record correctly
• Actively consider prevention, recovery and investigation of any complaints
• Encourage sales opportunities
• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments
• Answering calls and emails and ensuring a high level of customer service at all times

If our Reception Team Leader vacancy interests you please get in contact with us, we look forward to hearing from you soon.

In return, we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!

Stay. Explore. Discover.