Meeting & Events Coordinator

Meeting & Events Coordinator 

Whether you are an Events Management graduate looking for an opportunity to work for a global company or you're currently working within a Hotel and looking for a new challenge, we would love to hear from you!

Based within Radisson Blu Manchester Airport, you will join a team that is passionate about delivering exceptional service and results. 

What's in it for you?

• Up to £26,500 dependent upon experience
• QUARTERLY INCENTIVE PLAN!
• Free Parking or discounted rail travel
• Special rates for our team members while staying in our hotels worldwide 
• Contributory pension scheme and Life Assurance 
• Complimentary meal each day
• Access to the Employee Assistance Programme through UNUM 
• Fantastic training and opportunities to progress 
• 20 days holiday (plus bank holidays) 
• Discounted Gym Membership which includes use of our leisure, pool and gym facilities

Responsibilities:

• Enquiry Management: Ensure prompt and high-standard responses to all enquiries within specified timelines, focusing on delivering exceptional client and guest experiences.
• Sales Conversion: Lead the enquiry process to contract signing, utilizing Radisson Hotel Group tools to optimize sales opportunities and achieve conversions.
• Handling Inbound and Outbound Enquiries: Participate in converting both inbound UK and outbound enquiries, utilizing various platforms effectively.
• Fostering Sales Culture: Contribute actively to cultivating a sales-driven environment within the team, capturing every potential opportunity for the Radisson Hotel Group.
• Proactive Upselling: Actively seek and engage in cross-selling opportunities, consistently looking for new avenues to boost revenue.
• Collaborative Client Satisfaction: Collaborate closely with colleagues to maximize client and guest satisfaction, demonstrating a proactive and responsive approach in addressing enquiries and resolving issues.

Required Skills and Knowledge:

• Proactivity and Resilience: Proactive work approach, adept at managing multiple priorities under pressure.
• Effective Communication: Confident in interacting with clients via phone and email.
• Tech Proficiency: Proficient in using MS Office tools.
• Customer Service Orientation: Motivated to deliver top-notch customer service, continually enhancing personal skills and knowledge.
• Relationship Building: Skilled in establishing and nurturing strong relationships.