Reception Manager

As a Reception Manager at Zuma, you’ll be the driving force behind a seamless front-of-house experience, maximizing revenue opportunities while delivering exceptional guest service. Take the lead in creating unforgettable first impressions at Zuma! 

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. This role will be based in Zuma Cannes, in the historic Palm Beach. Our luxurious year-round venue plays host to guests attending the many iconic events through-out the year. With a stunning terrace and a multi-format indoor dinning, Zuma Cannes is the go-to location within the South of France. Zuma is proud to be part of the Azumi restaurant collection.

Life at Zuma

Joining Zuma means becoming part of an inclusive global community that lives by three core values:
Honor the Mastery - we celebrate every detail, always striving for perfection– putting pride into everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do

Main Duties
Your key responsibilities will include:

• Lead and inspire the reception team to deliver top-tier service and ensure guest satisfaction
• Strategically manage reservations to optimize revenue and enhance the guest experience
• Handle guest feedback with professionalism, ensuring smooth and efficient daily operations
• Keep the management team in the loop with key updates and insights
• Drive group bookings and elevate the brand profile through innovative strategies
• Mentor and develop the team, fostering a dynamic and positive work environment

What We Look For
Our ideal candidate embodies our values and brings:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• Proven experience as a reception manager in a luxury high-volume restaurant
• Adept at handling reservations, guest inquiries, and managing peak service times with ease
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences

Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.