Guest Host

We are looking for a Guest Host to join our Front of House team to ensure that we are consistently providing our guests with exceptional guest service throughout their stay. A sparkling personality is key in this role to make sure that every guest has a memorable experience. Your role as our Guest Host is primarily guest facing but also ensuring a smooth operation whilst our guests relax.

You have sixty seconds to make the very best first impression, and your time starts as soon as you see someone. Our guests like people who are happy, warm, caring and efficient in their manner. You will instantly make people feel welcome, wanted and that they have arrived “home”. 

Your smile is genuine, you are a people person at heart, happy to see new faces and deal with a multitude of questions quicker than google. You know everything about where you work, the details and the quirks. You are methodical, communicative and efficient, able to check somebody into The Headland in a flash, whilst conveying information, anecdotes and an update on the weather and travel, all at the same time! Juggling is a forte, accuracy a need, and you may give Bill Gates a run for his money on the computer.