Leisure Assistant

This is a great opportunity to take on the next steps in your hospitality career and be part of a Leisure Team with Surya Hotels as a Leisure Assitnat, reporting to & working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

We’re looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.

To succeed within the role you must have previous experience of working within a hotel and/or leisure environment. You should have a Lifeguard Qualification and First Aid qualification, good sales ability, an approachable manner, and knowledge of the MS Office suite.

Duties and responsibilities will include but aren't limited to:

• To ensure the Spa delivers the minimum Hotel Standards / SOP at all times.  
• Ensure all standard checklists are used as prescribed
• Actively consider prevention, recovery and investigation of any complaints.
• Ensure good, up to date knowledge of the Spa products.
• To assist in the cleaning of the Spa and reporting any maintenance / Health and Safety matters as per policy.
• To support the Leisure and Spa Manager with preventative maintenance of the Front of House area
• To positively promote sales awareness within the department and maximise sales opportunities
• Ensure you have an awareness and delivery of local and Company promotions and up-selling of departmental products and services.

If the our Leisure Assistant role interests you, please get in contact with us, we look forward to hearing from you soon.

What we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave