Receptionist

We are recruiting for an enthusiast Receptionist to join the team at The Lodge at Ashford Castle.

Who are we? – The Lodge

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.  

Key responsibilities of the Receptionist will include:

• Greet all arrivals and handle departures in a friendly, efficient manner, adhering to Hotel Standards
• Answer the switchboard warmly, transferring calls to the correct extensions promptly
• Assist the reservations team in completing bookings as needed
• Use the computerized system for reservations, arrivals, and departures, ensuring all information is accurate and current
• Deliver exceptional guest care at all times, anticipating guests' needs and taking proactive steps to exceed their expectations whenever possible  

The ideal candidate for the Receptionist position should:

• Possess a friendly and outgoing personality
• Be enthusiastic and flexible, with the ability to work 5 days within a 7-day week, including some weekends
• Exhibit excellent communication skills
• Demonstrate strong attention to detail
• Be legally eligible to work in Ireland
• Have the ability to handle busy situations and effectively manage workload  

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

  Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland