IT Support Engineer

Join Our IT Team – Work at Beach, the Lake and the Island

We’re looking for a skilled and adaptable IT Technician to join our growing team.  While our roots are in Cornwall, we now have locations across the UK, from the southernmost coast to the islands off Scotland. 

This role offers a dynamic mix of office-based service desk and on-site work, so flexibility is essential.  A typical day could see you working from our head office in Newquay to support at local venue or even travelling to Scotland to help on site.  If you thrive in a fast-paced, ever-changing environment, this could be the perfect opportunity for you. 

What You’ll Be Doing: 

• Monitoring, maintaining, and supporting the stability, security, and integrity of our IT infrastructure and networks. 

• Ensuring business-critical data is secure and backed up according to company policies. 

• Providing IT support and guidance across all departments to ensure systems meet our team’s needs. 

• Managing IT and telecommunications systems. 

• Assisting with cabling, infrastructure maintenance, and troubleshooting. 

• Being part of a weekday IT support team, with scheduled on-call weekend coverage. 

What We’re Looking For: 

• Logical thinking with strong problem-solving and analytical skills backed up with the ability to explain technical concepts in simple terms. 

• Experience working with Windows Servers, Linux Ubuntu, Meraki and Unifi infrastructure, Microsoft Azure cloud platforms, VoIP telephone systems and IT security. 

• Strong communication, adaptability, teamwork, problem-solving skills. 

• 3 years experience in the support environment and/or ITIL, CompTIA (A+, Network+), CCNA, MS-900, AZ-900. 

• A proactive approach to staying up to date with the latest advancements in technology and hostile risks. 

• Flexibility to travel to various UK locations, when required. 

Why Join Us? 

How many people can say the beach is their workplace?  At Watergate Bay, our team enjoys a fast-moving, innovative work environment where no two days are the same.  One day, you might be restoring missing files: the next, you’re installing new APs with waves crashing on the rocks behind you. 

We offer: 

• A relaxed, team-oriented workplace. 

• Competitive salary - £27K 

• A stunning work environment with a world-class view. 

• A collaborative and supportive team culture, with regular out-of-hours activities. 

• A role that encourages continuous learning and IT skill development. 

• Discounted hotel stays, access to surfing lessons and equipment, and restaurant and hospitality discounts. 

What You’ll Need: 

• Proof that you have the right to work in the UK. 

• A full UK driving licence and access to a vehicle. 

• A reliable personal internet connection, for remote on-call troubleshooting and emergency support. 

• Must be based in Cornwall and available for a short notice start. 

• Ability to work away from home but with travel and expenses covered. 

• Willingness to provide on-call weekend support remotely or work from the office (10:00-14:00 Saturday and Sunday). 

How to Apply 

If you're ready to take your IT career to the next level while enjoying a unique work-life balance, we’d love to hear from you!  Please complete your application with a CV and Covering letter, outlined below.  Successful applicants will be invited for a relaxed, sit-down interview at our head office in Newquay 

• Your application should include your CV but also a covering letter outlining: 

• What you believe you will bring to the team. 

• Your IT-related work experience. 

• Relevant IT qualifications. 

• Your notice period in your current position.