Concierge Administrator (Maternity Cover)

We are currently looking for an experienced and motivated Concierge Assistant (Maternity Cover) to join our team at The Stafford London Hotel. 

The Concierge Assistant supports the Concierge team, and specifically the administrative duties and bookings for our guests during their stays at the hotel, as well as meeting and greeting our guests at any time.

This role is maternity cover and a part time role, 3 days, 24 hours per week. 

About The Stafford London

Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.

The Stafford London is ideal for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.

About the role, what will I be doing?

• Assist in making restaurant reservations, event bookings, and transportation arrangements for our guests.
• Help fulfil special guest requests, such as arranging special occasions, deliveries, or unique experiences.
• Greet guests at the concierge desk, maintaining a professional and friendly demeanour.
• Build a rapport with our guests to understand their preferences and needs, ensuring personalised and memorable experiences.
• Assist in managing and organising guest requests, reservations, and related documentation.
• Handle phone calls, emails, and messages with a guest-focused approach.
• Work closely with the Executive Head Concierge and other concierge team members to ensure a cohesive and efficient operation.

Who are we looking for?

• Previous experience in a similar role in a luxury hotel working with a PMS (Opera) system is essential
• Highly organised, multitasking individual with a positive attitude & a team player
• Ability to manage varying needs and prioritising to ensure the best business results
• Excellent written and verbal communication skills
• An exceptional attention to detail

Our Benefits includes:

• 28 days holiday which increases with length of service to a maximum of 33 days
• Private Healthcare option & Life Insurance
• A choice of rewards and lifestyle benefits
• Employee recognition programme
• Training and development opportunities
• Access to Wagestream app
• Referral Scheme: £1000 for referring a Chef, £500 for other permanent position (terms and conditions applies)
• Interest free season ticket loan
• 50% Food and Beverage discount in our venues

If the role sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you!

Please apply now, we are looking forward to receiving your application.

The successful candidate must already have eligibility to work in the UK.