Global Head of Membership

About Us: The Conduit is a home for changemakers driving social, environmental, and economic impact. We build a collaborative community to scale innovative solutions to global challenges.

Role Overview: We seek a strategic, results-oriented leader to drive global membership growth, engagement, and retention across our London and New York City location. This role requires a visionary with a deep understanding of community building, business development, and membership engagement.

Key Responsibilities:

• Develop and implement a global membership strategy to attract high-calibre members.
• Drive member acquisition, retention, and satisfaction for London and New York location.
• Collaborate with cross-functional teams to support the successful launch of new markets.
• Identify and build partnerships to attract corporate and group memberships.
• Oversee member events, programs, and experiences that foster a vibrant and impactful community.
• Utilize data analytics to track performance, identify trends, and refine strategies.
• Manage membership budgets, forecasts, and performance reporting.
• Actively engage with members, attending events and building lasting relationships.
• Serve as a senior contact for member conduct, ensuring a respectful and inclusive community environment.

Community Building & Engagement:

• Work with internal teams to design and deliver high-impact events, workshops, and networking opportunities.
• Lead the development of digital and in-person engagement initiatives to maintain a connected global community.
• Implement strategies to encourage cross-regional collaboration and active member participation.
• Promote inclusion and diversity across all membership activities. 

Operational & Commercial Leadership:

• Oversee membership operations, ensuring a seamless experience from onboarding to renewal.
• Lead financial planning, including budgeting, forecasting, and performance analysis.
• Monitor key metrics such as CAC, LTV, and retention rates to drive growth.

Stakeholder & Partnership Development:

• Establish partnerships with aligned organizations to enhance member benefits.
• Represent The Conduit at industry events, acting as a brand ambassador.
• Collaborate with senior leadership to align membership strategies with broader business goals.

Team Leadership:

• Recruit, train, and lead a high-performing membership team.
• Set performance goals and provide regular coaching and development opportunities.
• Foster a culture of innovation, collaboration, and continuous improvement.

Qualifications:

• Extensive experience in membership, community management, or business development.
• Proven success in scaling membership programs internationally.
• Strong relationship-building, communication, and leadership skills.
• Data-driven, with experience in financial forecasting and reporting.
• Passion for impact-driven communities and mission-aligned work.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to shape a purpose-driven global community.
• Access to top-tier events, networking, and professional growth.