F&B Assistant

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

§  Presents menus, suggests cocktails and/or daily specials.

§  Exhibits knowledge of all items on the menu and wine list.

§  Takes order.

§  Prepares order for presentation to guest.

§  Replenishes water.

§  Makes and pours coffee for the customers.

§  Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

§  Processes customer restaurant bills promptly and accurately.

§  Cleans tables, chairs and floor area.

§  Resets table quickly.

§  Polishes silverware and folds linen.

§  Check the overall condition of the dining room, ensuring its readiness for customers.

§  Assists service team as necessary to meet or exceed guest expectations.

§  Log book and reservations must be read at the beginning of each shift.

§  Possesses a valid liquor card at all times.

§  Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.

§  Informs supervisor/manager of any customer dissatisfaction.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.