Assistant General Manager

Alto are hiring an Assistant General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new site set to open in Miami.

Colleague Benefits:

• Free Meals on Duty - Delicious, Healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person 
• L'Accadamia Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide. 
• Wagestream - Access to earned pay at any point of the month 
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated.
• San Carlo Awards - Our annually  San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues. 
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo at partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

•  Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
• Undertake all Duty Manager responsibilities where relevant/needed       
• Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
• Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved. Report each meeting to General Manager
• Manage monthly results from Department manager KPI’s
• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
• Track team turnover monthly and ensure it stays below the company target.
• Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
• Create and maintain a safe and comfortable working environment for all staff to flourish in.
• Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
• Manage the results from all departmental Health Checks to ensure actions plans are being worked on.   

Required Qualifications & Experience:

•  Previous experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction