Receptionist part-time

Company: Philema Hospitality Management Enterprise

Location:
Cornwall TR11 5LG United Kingdom

Date Posted: 2025-04-20 23:03:11

Salary:

Job Type: Part-Time

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Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £11.50 per hour... On successful completion of probation period you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers. All rates will be reviewed on April 1st 2025

This role includes weekend working and shifts are expected to be between 4 and 8 hours dependent upon business needs and will be discussed at interview

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
To achieve sales in line with company objectives
To promote additional products and services within the hotel and group brand
To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
To support the reservations team with booking support.
To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
To ensure a good working relationship with all other departments and communicate information throughout the hotel
Stock replenishment of department areas
Ensure daily updates are communicated throughout the hotel
Follow legislation relating to job role.
To ensure good working relationship with all other departments and communicate information throughout the hotel.
To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
All other duties as required

Ref: 1|6|HA|2406177

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