Supervisor

Full-Time Supervisor – £18.94 per hour including tronc

About Us:

Alley Cat's Pizzeria is a vibrant and bustling pizzeria known for its delicious New York style pizzas and energetic atmosphere. If you're passionate about Italian cuisine, thrive in a fast-paced environment, and enjoy working with a dynamic team, then we want you to join us!

Position Overview:

As the Restaurant Supervisor at Alley Cat's Pizzeria, you will play a key role in the day-to-day operations of the restaurant. We're looking for someone with strong leadership skills and a hands-on approach to oversee the front-of-house team and ensure smooth service throughout the day. If you're a natural leader with a passion for hospitality and a commitment to excellence, then we want you to be part of our team!

Responsibilities:

• Open and close the restaurant according to established procedures, including setting up and closing down equipment, ensuring cleanliness and organization, and securing the premises
• Supervise and train front-of-house staff on proper service standards, including greeting and seating guests, taking orders, and delivering food and beverages
• Greet and seat guests in a friendly and welcoming manner
• Give knowledgeable food and beverage recommendations
• Take orders accurately and efficiently, utilizing our point-of-sale system
• Deliver food and beverages promptly and accurately to guests' tables
• Maintain cleanliness and organization in the dining area
• Collaborate with kitchen staff and other servers to ensure smooth service flow
• Upsell menu items and promote specials to maximize revenue
• Handle cash and card transactions accurately and responsibly

Requirements:

• Previous experience in a supervisory or leadership role in the restaurant industry
• Strong knowledge of front-of-house operations, including opening and closing procedures, staff training, and customer service
• Excellent communication and interpersonal skills, with the ability to motivate and inspire team members
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work effectively under pressure and remain calm in high-stress situations
• Flexibility to work evenings, weekends, and holidays as needed