Groups, Meeting & Events Manager

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

Secure 24 hr and day delegate business through a team of G, C & E Sales Co-ordinators

Working to sales targets, helping to achieve this.

Ensure a full understanding of the hotels’ sales budget for the year in order to drive business forward.

Good knowledge of all Hotel facilities, tariffs and rates in order they are sold to their best advantage by the individual and the G, C & E Team. This would include sending proposals, chasing enquiries and obtaining signed contracts within a timely manner

Conduct key sales show rounds (site visits) with maximum effectiveness.

Ensuring the office environment and G, C & E Team are both highly motivated for sales and target driven.

Key focus on G, C & E conversion. Ensure all enquiries and correspondence for the GC&E team are dealt with efficiently as per hotel’s procedures. All enquiries requested are processed and responded to within the hotel’s set timeframe.

Contacting key clients/enquiries personally to increase the conversion of business.

Attend and report in the weekly Sales Strategy meetings.

Ensure reports for sales strategy meeting are prepared.

Attend the weekly function sheet meetings ensuring the Operations Team have a clear understanding of future business detail.

Prepare monthly reports for BRM pack as requested by Revenue Manager.

Prepare weekly GC&E daily forecasts.

Develop a good knowledge of the local area, local competitors and regular clientele to enhance services provided to the guests.

Create the right customer care attitude towards all clients whilst maximising client satisfaction.

Grow and maintain the G, C & E training & development strategy.

Ensuring the hotel strategies are rolled out to, and followed by, the GC&E team to maximise occupancy and rooms profitability for accommodation, conference & events.

Strong focus on managing the C & E diary to maximise all potential revenues.

Ensure all team members are cross trained in both Event & Reservation call handling to maximise customer satisfaction.

Ensure all data is entered correctly for G, C & E enquiries, ensuring data integrity and accurate reporting.

Ensure relevant deposits are received and all event revenues are charged onto the correct accounts and all accounts are checked out accordingly.

Identify and pass on leads / information on new Companies to the Director of Sales.

Assist with Familiarisation Tours / Visits / Functions, hosting tables when appropriate.

Handle guests comments effectively whether positive or constructive and report to the Executive Team.

Carry out regular appraisals with the team as required.

Maintain a close working relationship with the Operational team.

Carry out Management on Duty shifts as documented along with weekend management cover as per the DM rota.

What we are looking for

A warm and genuine individual who enjoys putting people first

A strong team player who is willing to be hands on but also able to work on their own initiative to get things done

Understands strategy and driven towards maximising sales and meeting departmental budgets

Experience working towards sales targets

Strong written and verbal communication skills

Customer service and quality-focused with a keen attention to detail

Excellent organisational and time-management skills, with the ability to multitask and prioritise tasks

Experienced in the sales and management of events

Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.