Marketing & Booking manager

Company: Pioneer (City) Pub Company Ltd

Location:
Birmingham B1 3HH United Kingdom

Date Posted: 2025-04-03 19:03:06

Salary:

Job Type: Full-Time

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We are looking for a superstar to join the team at The Button Factory in a Hyrbid role within Marketing/events and booking management role.

The role would start with the candidate training as a staff member to learn all things Button Factory- understanding our operation is key to be able to control this from a booking perspective- you need to immerse yourself within the team and understand our culture. You will work closely along side our senior sales manager to develop a detailed understanding of booking systems and procedures. As this is a Hyrbid role we are looking for someone with a background in working with social media and/or in marketing.

Key Responsibilities:

Event Bookings & Coordination: Manage all event enquiries, ensuring seamless planning, communication, and execution of private and corporate events.
Operations Management: Oversee the day-to-day venue operations, ensuring smooth running of both front-of-house and back-of-house teams during events.
Team Leadership: Lead, train, and motivate a team of staff to deliver excellent customer service and create an exceptional guest experience.
Marketing & Social Media: Develop and implement social media campaigns to promote events and special offers. Work closely with the marketing team to ensure our venue’s presence and growth in the market.
Customer Service Excellence: Ensure high standards of service are maintained, resolving any customer issues or concerns quickly and professionally.
Health & Safety & Compliance: Maintain health and safety protocols and ensure compliance with all relevant legislation.
Event Analysis & Reporting: Assist in tracking event performance, guest satisfaction, and sales to ensure continuous improvement.

Skills & Experience:

Proven experience in event management, hospitality, or a similar role, preferably within a venue with large-scale bookings and food & beverage operations.
Strong organisational skills with the ability to manage multiple bookings and projects simultaneously.
Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
Ability to work under pressure and make quick decisions in a fast-paced environment.
Proficiency in using booking systems, social media platforms, and other relevant software.
Strong leadership and team management experience.
A proactive, can-do attitude with a creative flair for event execution and marketing.

What We Offer:

A competitive salary of £31,000 per annum plus an event bonus structure.
A dynamic and rewarding work environment within one of Birmingham’s most iconic venues.
Opportunities for career development and progression within the business.
A chance to make a real impact on the success of our events and operations.
A fun, collaborative team atmosphere where your ideas and contributions are valued.

If you’re ready to take your career to the next level in a role that blends event management, operations, and marketing, we’d love to hear from you. Apply today and become part of our incredible team!

Ref: 1|6|HA|2393141

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