General Manager

Our brand new opening, Cicchetti Piccadilly is opening this Spring, and we are looking for a General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.

Colleague Benefits:

• Free Meals on Duty - Delicious, Healthy meals, all free
• 50% Staff Discount - For you and your friends and family,
• Refer a Friend - Bring your friends and earn up to £1,000 per person 
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide. 
• Wagestream - Access to earned pay at any point of the month 
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated.
• San Carlo Awards - Our annually  San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues. 
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo at partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Responsible for the increase in revenue and profitability within your restaurant.
• Ensure Manager Controller Profit is in line with the company financial targets.
• Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level.
• Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe.
• Accountable and responsible for high customer feedback scores on all platforms
• Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members. Also including managing staff and corrective actions as necessary with support from the head office HR team.
• Managing team rotas, holidays and absences.
• Ensure compliance with internal company policies and industry regulations.
• Accountable for cash handling and governance of closing down procedures.
• Hire new team members through our company Applicant Tracking System and other approved methods of recruitment.
• Train, develop and manage team to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement.

Required Qualifications & Experience:

• 5 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction