Assistant Front Desk Manager

Position: Assistant Front Desk Manager

Location: Radisson Hotel Jeddah Tahlia, Jeddah, Saudi Arabia

About Us:

Nestled in the heart of Jeddah's vibrant fashion district, Tahlia Street, Radisson Hotel Jeddah Tahlia seamlessly blends modern elegance with traditional charm. Our hotel features 134 thoughtfully designed rooms, including 46 suites, and offers exceptional amenities to our guests.

Position Overview:

We are seeking a dynamic and guest-focused Assistant Front Desk Manager to join our team at Radisson Hotel Jeddah Tahlia. This role plays a crucial part in ensuring smooth front desk operations, delivering outstanding guest experiences, and supporting the Front Desk Manager in daily administrative and leadership tasks. The ideal candidate should have excellent communication skills, a passion for hospitality, and the ability to lead and inspire a team.

Key Responsibilities:

1. Oversee front desk operations, ensuring seamless check-in and check-out processes.
2. Assist in managing and training front office staff to uphold the highest service standards.
3. Handle guest inquiries, requests, and complaints professionally, ensuring guest satisfaction.
4. Coordinate with housekeeping, reservations, and other departments to enhance guest experience.
5. Monitor and ensure compliance with hotel policies, procedures, and brand standards.
6. Assist in managing room availability, rates, and reservations to optimize hotel revenue.
7. Maintain accurate records of guest interactions, billing, and reports.
8. Support the Front Desk Manager in scheduling, performance evaluations, and team motivation.
9. Stay informed about local attractions, events, and guest preferences to provide personalized recommendations.
10. Uphold security protocols and ensure guest confidentiality and data protection.

Qualifications:

1. Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
2. Minimum of 2 years of experience in front office operations, preferably in a hotel setting.
3. Strong leadership, problem-solving, and multitasking abilities.
4. Proficiency in hotel management software (Opera, PMS, or similar) and Microsoft Office.
5. Excellent communication and interpersonal skills with a guest-first approach.
6. Fluency in English and Arabic (additional languages are a plus).
7. Ability to work under pressure in a fast-paced environment, including nights, weekends, and holidays.

Why Join Us?

At Radisson Hotel Group, we believe that "We grow talent, talent grows us." We are committed to your personal and professional development, offering tailored career programs and opportunities for growth across departments and geographies. Join us and become a part of a global team dedicated to delivering memorable moments for our guests.

Application Process:

Interested candidates are invited to submit their resumes on the Harri platform.

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.