Operations Manager

Administration - Mercure Bristol Brigstow

Contract: Full Time
Salary: 35'000 - 40'000

Located in the heart of Bristol's Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

Job Description

We are looking for a hands-on Operations Manager to support the day to day running of the hotel operations. This will include supervision of the Guest Services Assistant team, kitchen and maintenance teams to deliver the best experience, day in and day out, for our valued residents.

You will have the ability to work without supervision and be an approachable people person with the willingness to oversee the development of each individual department and team member. You will be expected to maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met. This position reports direct to the Regional General Manager.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

• Free Meals on Duty
• Apprentiship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme

About Us

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As an Operations Manager, key to your role is:

• Daily supervision of the team and heads of department, ensuring daily tasks are completed and acting as the single-point-of-contact for any service related issues.
• Support with scheduling rotas for the team as and when required.
• Support with stock managment and ordering across departments.
• Engage with our residents and clients and be the go-to-person for our exclusive-use clients.
• Identify ways to motivate and engage team members, proividing development opportunites where you see fit.
• Maintain good communication and work relationships with all departments, and the regional leadership team.
• Ensuring and maintaining compliance with all fire, health and safety and food safety regulations at all times, being responsible for crisis management duties such as Fire Marshalling and First Aid.
• Supporting all departments to include maintenance, housekeeping, kitchen and front-of-house departments to ensure services are delivered to the hotel residents in line with company expectations.

This is not an exhaustive list, but gives an insight to what is involved.

What Happens Next

Does the Operations Manager role suit your skillset?

Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about Holiday Inn Northampton West.

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.