Central Reservations Agent

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for an experienced Central Reservations Agent, to join our long standing team based at the city campus of a world-famous Bank. 

Working in line with the laid down procedures and to specific service level procedures, the Central Reservations team promptly receive telephone calls, entering the pertinent information on the bank’s reservation booking tool, as well as managing email requests and self-service queries. The Central Reservations Agents must also liaise with the relevant departments and clients, to provide the highest levels of client care and service to all.

Salary: £31,853
Hours: 40 hours per week, shifts between 7am-7pm, Monday to Friday.

Applicants must have a proven track record in delivering outstanding 5-star service within either a corporate or hospitality environment. They must also have strong IT, organisational and administration skills.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.